|
2010 Customer Satisfaction Survey
Results |
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|
Category |
Very Satisfied |
Satisfied |
Neutral |
Unsatisfied |
Very Unsatisfied |
No Response |
|
Customer Service |
37% |
57% |
3% |
0% |
0% |
3% |
|
Quotation Process |
38% |
45% |
0% |
0% |
0% |
17% |
|
Technical Help |
40% |
53% |
0% |
0% |
0% |
7% |
|
Delivery |
10% |
30% |
37% |
3% |
0% |
20% |
|
Paperwork |
23% |
60% |
7% |
0% |
0% |
7% |
|
Quality |
37% |
53% |
3% |
0% |
0% |
7% |
|
Perception of Ohiomet |
30% |
63% |
3% |
0% |
0% |
3% |
|
Price |
3% |
30% |
33% |
13% |
0% |
20% |
|
Billing |
13% |
33% |
23% |
0% |
0% |
30% |
|
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|
|
2008 Customer Satisfaction Survey
Results |
||||||
|
Category |
Very Satisfied |
Satisfied |
Neutral |
Unsatisfied |
Very Unsatisfied |
No Response |
|
Customer Service |
45% |
50% |
0% |
1% |
0% |
0% |
|
Quotation Process |
29% |
33% |
10% |
0% |
0% |
0% |
|
Technical Help |
48% |
33% |
10% |
2% |
0% |
7% |
|
Delivery |
22% |
46% |
12% |
2% |
0% |
17% |
|
Paperwork |
24% |
51% |
7% |
2% |
0% |
15% |
|
Quality |
29% |
46% |
12% |
5% |
0% |
7% |
|
Perception of Ohiomet |
40% |
45% |
10% |
2% |
0% |
5% |
|
Price |
12% |
40% |
26% |
0% |
0% |
24% |
|
Billing |
24% |
40% |
7% |
2% |
0% |
26% |