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2008 Customer Satisfaction Survey Results |
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| Category | Neutral, Satisfied, or Very Satisfied | Unsatisfied | Very Unsatisfied | Improvements |
| Customer Service | 99% | 1% | 0% | |
| Quotation Process | 100% | 0% | 0% | |
| Technical Help | 98% | 2% | 0% | Added an Experienced Metallurgical Engineer |
| Delivery | 98% | 2% | 0% | Maintaining a weekend shift, during slowdown, to increase throughput |
| Paperwork | 98% | 2% | 0% | Certs and Shippers are automatically emailed. Certification format has been redesigned |
| Quality | 95% | 5% | 0% | ISO9001:2008 and NADCAP Quality System AC7004 |
| Perception of Ohiomet | 98% | 2% | 0% | |
| Price | 100% | 0% | 0% | Continuous cost reduction efforts |
| Billing | 98% | 2% | 0% | Invoices can be sent via email instead of mail |